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WHAT OUR CUSTOMERS SAY

OUR REVIEWS

kevin d
kevin d
Excellent service and at a fair price. I was referred to this shop by a friend and took my truck in yesterday to get some maintenance done.I went there a second time to get a pre vehicle inspection... and had absolutely no regrets. Riaz and his team are stand up trustworthy mechanics. I would advise anyone to go here. It has come up randomly where crompton brothers has come up in conversation with a few people and everyone has great things to say about these guys. They have police and Canada post contracts for a reason!read more
Diana Lang, B.
Diana Lang, B.
Honest and professional. Everything you want in an automotive repair shop. I won't take my car anywhere else. Thanks, Crompton Bros.
Donald M.
Donald M.
Friendly, knowledgeable staff. Excellent service. I now have a place close to home to bring my Jaguar for repairs
Cheryl G.
Cheryl G.
My radiator blew on the road last Sat., I called a friend in the area who recommended Crompton Bros.Automotive here in Burnaby. Their recommendation was validated by the BCACC driver/mechanic who... towed my car there Sat. for repair. I followed up with them when they opened on Mon morning and they were already getting it up on the hoist to make an assessment. They soon followed up with a detailed written report and had the rad and temp gauge replaced and the engine checked out the following morning. Pricing was fair, work done without delay, staff and owners alike were pleasant to deal with. I would highly recommend their services! Thank youread more
Moto G P.
Moto G P.
Tammy and Derek are awesome! The repair was spot on.
salima S.
salima S.
I have been taking my car for the last 2 1/2 years to Crumpton Brothers, and that was the best choice I ever made in my life. They are polite. They’re kind their honest they will tell you exactly... what the problem is and give you solutions and then the rest is up to you, I gave them A+ thank you guys for everything you guys did for me 😍read more
Kev & Christy W.
Kev & Christy W.
I Asked these people to do a pre purchase inspection on a vehicle I had never seen as I am on Vancouver Island, Tammy and the rest of the guys I spoke to were super helpful and professional. Got me... in next day and got one of the most detailed reports I've ever seen. They gave me their honest opinion on the car and not only saved me the cost and hassle of travelling to Vancouver but actually saved me thousands of dollars as the car had issues! Thank you guys. That was exactly the type of service I was hoping for! Excellentread more
George C.
George C.
Made an early morning appointment. Dropped off the car and it was ready in under an hour. Riaz gave some great advice for an easy self-fix for an otherwise expensive OEM replacement.
Cordis Draco S.
Cordis Draco S.
Friendly, very flexible, and extremely considerate of their customers (1st impression)
emm D.
emm D.
The Crompton guys have not changed since the first time I dropped my old Mazda Minivan in 2017 for a repair. Recently, I needed to have my Subaru 2007 serviced after the check engine light came on.... As is the case with old cars, there are hidden issues that may come up once an expert mechanic deals with the issue at hand. The candor, professionalism and genuine empathy with which Derek and Riaz explained the situation were second to none. Now my Subaru is back on the streets with confidence and a big smile on her face. Kudos to Crompton Brothers!!!read more
Andrew M.
Andrew M.
So happy to have been referred to this place. Professional, knowledgeable and they really do go the extra mile for their customers. 100% trust in their work and recommendations.
Kim “Kat D 13” D.
Kim “Kat D 13” D.
Amazing shop and staff! I was skeptical when I foundCromptons as I had the run around from several dealerships on what my BMW required for work. This team was respectful, gave me a detailed outline... of work required along with a rating on what needed to be done first. Service was fast, and it cost less than expected. Staff are beyond friendly, helpful and odd to say - but they are fun. I cannot say enough good things about my experience and Compton's is my go to shop from now on. Thank you Crompton's team for restoring my confidence and trust in an automotive shops. As a plus, they support Action for Animals in Distress - good people for sure !read more
Caressa M.
Caressa M.
Riaz and team did an excellent work for my car. The entire team are professionals and very accommodating. Highly recommended!-Caressa
Greg
Greg
Great friendly service, knowledgeable staff! They do a great job of keeping a 42 year old Volvo 245 going!!
Kayseen B.
Kayseen B.
I cannot recommend Crompton enough! Their expertise and professionalism truly shine through in every aspect of their service. The owner Riaz was transparent and communicative from diagnosing issues... to providing efficient and effective solutions, he consistently exceed expectations. The staff is friendly (Tammy and Derek provided treats for my kids and dog), and the prices are fair. My car runs better than ever thanks to their expert care. If you're looking for a reliable and trustworthy auto mechanic, look no further than Crompton Brothers.read more
Michael F.
Michael F.
Great team at Crompton - Highly recommend this shop!!!
Robert P.
Robert P.
Riaz and his team were PHENOMENAL as always. I just wish my Doctors were as good at fixing my old body as they are at fixing my old Jeep!!! Thanks again everyone. Rob P.
Jas L.
Jas L.
Awesome customer service, communication and quality of work.
Gareth E.
Gareth E.
Crompton has always been super helpful and tackled some of my vehicle’s obscure issues. Always appreciate their service, recommendations and kindness.
Sara J.
Sara J.
Not only were they able to get my car in a few days after I had called, they also got in fixed in a timely manner. I was only without my car for 2 days. Way faster than I expected. I also only dealt... with Derek. He was nice and friendly. Explained everything to me and made sure I was comfortable with everything before moving forward. Will be recommending to my friends for sure.read more
Phillip C.
Phillip C.
Everyone in my family takes their vehicles here! Service is always top notch. No hidden fees or outrageous pricing. Emails and text message with photos and diagnostic reports. Pricing give before... work is completed. Great business all around!read more
Katrina L
Katrina L
Brought our vehicle in that could not be driven for a second opinion. Appreciated the photos we received of the issue and how they took the time to diagnose the issue and assess if there were any... other associated problems. We also appreciated how Riaz explained our options and did not rush us to make a decision. Vehicle seems to be working fine now. Would recommend their services.read more
Nira W.
Nira W.
Riaz and Derek were wonderful in accommodating me for an emergency car check on the same day! They were very communicative, extremely informative, and helpful. As a woman I felt very comfortable and... appreciated their honesty and communication. Derek showed me exactly where the issues may be and made sure I understood what he was saying without being condescending, like most auto mechanics have been in the past. Will definitely be back for any other repairs needed and would definitely recommend!read more
Rocesa R.
Rocesa R.
Professional quality service, Would recommend for all car services! Thanks!
Ardeth E.
Ardeth E.
Excellent communication from personable staff. My vehicle and I were well taken care of, especially given that we arrived on short notice and were scheduled in without delay.
Rick F.
Rick F.
Incredible service with knowledgeable polite staff. Would recommend for all your car needs.
Willy B.
Willy B.
Professional quality service, thank you.
Michele R.
Michele R.
We brought our converted gmc skoolie because we needed an oil change and a diagnostic related to a "check engine" error. After the diagnostic was ready, they sent a complete report of what they... found in a good state, the things that we needed to keep an eye on and the repairs needed to continue our trip in complete safety. After giving us some advice, they let us decide which repairs had to be done. They were transparent about the prices for parts and labor since the beginning and got the job done as soon as possible and in the best possible way. They also let us and our cats stay in the shop while we looked for an accommodation for the night. Thank you Derek, Riaz, Tammy and Remo for your kindness, your honesty and your excellent job!read more
Susan C.
Susan C.
I am extremely satisfied with Crompton Brothers Automotive. They are very accommodating, friendly, and honest. I completely trust them and they have my loyalty for looking after my car.
Bob C.
Bob C.
Friendly folks, great service and excellent advice. This is a five star operation. Highly recommended.
Joanne F.
Joanne F.
I was 100% satisfied with the quick and friendly service I received and felt very much respected by the staff. It was my first visit but I have already recommended them to 2 female family members.
Lena G.
Lena G.
Outstanding customer service and timely vehicle repairs
Doris B.
Doris B.
Always professional, funny & able to provide a service when you need it ... definitely will recommend them for auto servicing
Robel M.
Robel M.
Great job and very good customer care
sutha P.
sutha P.
Great team 😊
Khaled N.
Khaled N.
Amazing service from the whole team. Derek was able to help quickly and provided me with lots of information and context on the repairs required.
Harry S.
Harry S.
My dealings with Derek have always been very positive. Derek is very knowledgeable and excellent at his craft. I can always count on Derek for advice, timely and great service. In addition, Derek has... fitted me in at short notice for emergency repairs. I highly recommend Crompton - the front office staff are also very pleasant and helpful.read more
Jon G.
Jon G.
Tammy and Riaz impressed me with outstanding professionalism. They took a careful look at the repairs needed on my vehicle, and were keen to diagnose thoroughly before going ahead with any... unnecessary work. Highly recommend.read more
Naomi
Naomi
Unreal service! Riaz and Derek helped me beyond what I was used to expecting from other auto repair shops. I can’t thank you guys enough for what you’ve done for my car and me!
Derek M.
Derek M.
Excellent, trustworthy and personal service. Keep Crompton Bros. in your phone for all your car maintenance and repair needs!
Kim C.
Kim C.
Riaz and his team always find time to help us when our vehicles are giving us a hard time. They do a great job, provide awesome customer service, and I feel very fortunate knowing I have a... trustworthy place like Crompton Brothers Automotive to take our vehicles!read more
Khoda D.
Khoda D.
very professional and nice people. Thank you
shankar.c M.
shankar.c M.
Very good place for vehicle repair
Flora H.
Flora H.
This is the only Burnaby auto repair shop for BMW repairs and maintenance! They make you feel special
James F.
James F.
Professional and Helpful!I've been going to them for almost two decades and have always received great service.Tammy and all the front office staff are always ready to listen - even when I ramble a... bit. And she can help, even for things they don't service! She knows cars and car service.I've been known to drop in and ask them to have a look because the dash light just came on... and they helped me out!Expect them to be busy, because they do good work, and they have a lot of regular customers - like me. They helped me keep my Civic on the road, then kept my SunFire in top shape, and now it's a newer Accord.Always helping me control costs, while keepng my vehicle safe and functional.Thanks guys!read more
Des L.
Des L.
I feel these guys take care of you properly. Things like not over-torquing the oil plug and filter housing show a level of professionalism that is missing in many oil change and auto shops. I also... like their inspection reports.read more
Garnet Ryder (.
Garnet Ryder (.
Excellent people and services. They evaluate what is necessary and nothing you don't need. They will provide advice on additional repairs and when they recommend they be completed.
jake A.
jake A.
Thanks to awesome team! They diagnosed and fixed my brake light issue with ease , they knowledgeable and friendly . I will be taking all my future vehicle maintenance and automotive repairs here!
Adam B.
Adam B.
Sent my wife in to get her Infinity checked out due to a shake which I figured there was an alignment issue. The comprehensive vehicle report that was sent to us including pictures and videos of the... problem was nothing less than amazing. I have never seen a company perform such a service to let customers see and understand what is wrong before getting it corrected and for that I thank you. I deal with a lot of mechanical shops in my line of work and I have never seen this done. Most certainly a step above the rest. I highly recommend bringing your vehicle to this location. Thank you again and we will be back. All the best and Merry Christmas.read more
Ganimed N.
Ganimed N.
I had a good experience. I mean I wasn't happy with the findings but that's the car's fault for being weak, but jokes aside, Riaz was honest about the complexity of the issue and told me that its... better to consult infinity dealer as they may have more experience dealing with these type of issues inherited by G37 engines.read more
Craig Y
Craig Y
Went for a regular service as a first timer. Was looking for an auto shop in my new hood.Pleasant and efficient service with a super convenient online assessment portal that lets me see photos of... the work needed.Fast and reasonably priced too. Think this might be my new spot.read more
Leo Carl M.
Leo Carl M.
Excellent service,friendly and knowlegeable mechanics
kynobu
kynobu
Quality of service and staff are unreal. Riaz really showed that he cared from the first conversation. Great communication and clarity the entire time, from the calls to the photos and video report... received of the issues at hand. Above and beyond. Cannot say enough good things about my experience. Will be a customer for life.read more
Christopher W.
Christopher W.
We have bringing our beloved 1996 Ford Campervan to Crompton Brothers for a few years now and they continue to provide exceptional work with friendly service time and time again. Not only are they... equipped to handle our over-height, hi-top van, they have the expertise to manage working on late model vehicles. When you see a shop servicing fleet vehicles for our community's 'First Responders' you know its the best place to go.read more
Victoria Z.
Victoria Z.
This is one of the best automotive shops I’ve ever been to. It feels like the last honest shop. They are fast, efficient, and HONEST!!! I completely trust them and they have a knack for making you... feel like family.read more
L
L
I had a pleasant experience with Crompton brothers. They were meticulous and professional. My car had an issue with z cooling system. They emailed me the results of the diagnosis and their... recommendation. Kept constant communication every step of the way by phone. Dereck was thorough in explaining what was wrong and answered my questions patiently. And when I went back to take my car the owner took time to make sure I understood what was wrong and what was done to fix it. I am quite happy with the service.read more
Orlin S.
Orlin S.
Very good and fast service! And honest. This guys saved me a lot of money!
Kennard K.
Kennard K.
Tammy, Derek and Riaz, amazing team! Their first class hospitality is what keeps us coming back!
Steve J.
Steve J.
Crompton Brothers have been my family's go-to Auto Service for more than 20 years; that's 2 generations of family and 7 or more vehicles. Always honest, always expert and reliable, always responsive... and always careful with our dollars. We trust them implicitly. Recently phoned from 250 miles away needing advice -- instant and valuable response.read more
Miguel N.
Miguel N.
Honest shop, quality work, fair prices - Highly Recommended.
toju E.
toju E.
Engine diagnostics was done that made me have peace of mind. I will call back to rectify the immediate problem in due course.
Kyle W.
Kyle W.
Very nice service. Diagnosis was detailed organized and straight forward. Got a text and email with the results I can review at my leisure - this was very convenient. They know you by name when... calling - very friendly service and up to date systems that allow thisread more
Melissa J.
Melissa J.
Friendly and knowledgeable staff with efficient service! Would recommend to friends and family
Thorne
Thorne
My wife and I have been taking our cars to Crompton for years now. They communicate clearly so there is never any mistake on what they are saying and there is never any pressure as well. I have never... had any issues with them and highly recommend them to everyone.read more
D K
D K
I always have a great service at this place. Fare price and quick fix. Definitely I’m with these guys.
Thyme S.
Thyme S.
A lovely guy, Derek Phillips, took a look at our Volkswagen. Lovely experience, super helpful and got us in right away to ensure our car is safe rather than leave it and make a booking a week away.... We'll be back for any car needs. What great enthusiastic man.read more
Roma S.
Roma S.
As a female owning a Mercedes Benz (which I worked very hard for) most auto mechanic companies I have gone to have tried to rip me off thinking I don’t know anything about cars. My first encounter... with Crompton was after Canadian Tire tried to tell me I needed to replace many things including tires, carburetor etc. which I had just done the previous year. I knew there was nothing wrong with my car so I got referred to Crompton where the team did another full inspection. Nothing was wrong with my car at all. Ever since, I only trust them to go to and they give me excellent customer service, no hidden fees and full honesty as well as great recommendations. Thank you! It’s hard to find this in our city! Romaread more
Blaze N.
Blaze N.
I had a great experience here. Derek was very friendly, helpful and fair with pricing. I highly recommend coming here.I had a weird issue with a refurbished battery from Brunette Battery (don't go... there), where the dials would waggle back/forth and the battery would only store a charge for 2 days. I bought this 3 months ago, so at first I thought a battery issue was ruled out.However Crompton Bros gave great advice to get a brand new one, and that corrected the issues.With my next automotive issue, I plan to come back.All the good reviews here are accurate. Thank you Derek/Crompton Bros.read more
Maria R.
Maria R.
Great Service. Knowledgeable staff. Have used them for many years and have always been happy with there service.Maria
Roya S.
Roya S.
Very pleased with the service here, I will keep coming. I like the full report they send me while I leave my car with them and I can see what the issue is and they take photos in the report to... message you. Very convenient !read more
Faith M.
Faith M.
I was introduced to Crompton Brothers through a groupon. I had a great experience there. Tammy at the desk is a sweet heart. She was very patient and super friendly. Her time estimates of how long... the work would take were accurate.I believe Derek gave me some consultation and answered my questions. He was exteremely friendly and patiently answered my ignorant questions. lol.I will absolutely be using their services in the future again!read more
Barbara Ann T.
Barbara Ann T.
I had a CV joint repaired and they were great. Friendly staff and job well done 👍🏽
Dan B.
Dan B.
These people are fantastic. Was recommended to me but my sister so gave them a shot. They got it in quick diagnosed the issue and even allowed me in the shop to explain the issue. Shop rate is... reasonable and was very honest and forthright. Did not think places like this still existed. Would give them 10 stars if I could. Fantastic fantastic fantastic.read more
Daniel H.
Daniel H.
These guys saved me from a really bad breakdown while on vacation. They came to my rescue and made it possible to get back to Florida safely when other shops couldn't even get to look at my car for 2... days. Frankie is a good man and an amazing mechanic!read more
B B.
B B.
I purchased Oil Change deal via Groupon for this location, and the service did not disappoint. I was provided with a full report detailing what services would be recommended and how status of the... rest of the vehicle looked like. I definitely will be going back. Thank you!read more
Antoine N.
Antoine N.
Amazing service they all are always very attentive .And provide you with relevant information about your vehicle .Fair prices and they work quick .
Yanina M.
Yanina M.
This was the first time I used there service purchased through Groupon.Derek at the front was very pleasant and nice to check in with.I had a multiple point inspection and a synthetic oil change... done. They also replace the cabin air filter. Service was prompt and courteous. The even gave my small dog a really nice treat of Bill Tongue…..she loved it.Thanks Derekread more
Ankit A.
Ankit A.
Great service
Wei K.
Wei K.
Sounds like caring owners on the phone. Super patient and polite on the phone
Bernie H.
Bernie H.
I have been a client of Crompton Bros. for over fifteen years with various vehicles and have trusted their diagnostic services. They are friendly, customer oriented and do good and honest work. I... would not consider any other repair facilityBernieread more
Larry T.
Larry T.
I came in with a brake problem and they were able to completely fix the brakes and they did it all in the same day, on a Friday. They were also able to give me an indication of any future problems... that could be fixed.Great shop would definitely recommend these guys for automotive repairs.read more
Del M.
Del M.
Went to Crompton for a routine oil change and concerns about very small oil leak. Fully prepared to pay big $$ for gasket/seals but all I needed was a new oil plug. Thanks again to Riaz, Tammy, and... all the crew for taking such great care of me so I can care for my family without worries about my car.NO ONE ELSE WILL EVER. TOUCH. MY. CAR. After years of searching for an honest, reliable, and knowledgeable auto shop I finally found it! In the 5+ years I have been going here, they have never let me down. Riaz ensures the highest quality in his staff and customer service. He has solved a few 'mysteries' and one or two 'major repairs' along with all the regular maintenance that vehicles require. Riaz always makes sure I understand what is happening with my car, what he plans to do, and why. All of my questions are answered in terms I understand. His estimates are accurate, final costs are reasonable, and final results are excellent. Holding the shop together and managing the front end is Tammy - worth her weight in gold. No matter how busy she is, Tammy always makes you feel like you are her only customer. Crompton Brothers will never let you down.read more
Terry M.
Terry M.
Fast Friendly No Rip-Offs
Arlene F.
Arlene F.
I came across a groupon years ago not knowing a thing about car maintenance. I kept all my records in a binder so I wouldn't come into a garage shop blindly. The head mechanic explained what they did... during expectations. Gave me a print out of what to watch for in my next visit, fixed only what needed to be fixed. I have a 2003 Nissan and everything is running smoothly. I have recommended to people I know to go here, and recommend them to you!read more
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